When should I see a physiotherapist?

Physiotherapy is a healthcare profession that assesses, diagnoses, treats, and works to prevent disease and disability through physical means. Physiotherapists are experts in movement and function who work in partnership with their patients, assisting them to overcome movement disorders, which may have been present from birth, acquired through accident or injury, or are the result of ageing or life-changing events.


Physiotherapy can help you recover from injury, reduce pain and stiffness, and increase mobility. A physiotherapist can also help you prevent further injury by listening to your needs and working with you to plan the most appropriate treatment for your condition, including setting goals and treatment outcomes.

Do I need a referral?

Physiotherapists are first contact practitioners, so a doctor's referral is usually not necessary. There are however a few exceptions including:

  • Workers compensation claims
  • Third Party Motor vehicle claims (CTP)
  • Medicare claims (EPC)
  • DVA

Physiotherapists, doctors, and other health professionals will often work as part of a team to plan and manage treatment for a specific condition so as part of our new patient forms we will request the details of your practitioners.

What do I need to bring to my appointment?

Private Patients:

  • Private health fund card (if applicable)
  • Any medical documentation relevant to injury (x-rays, medical reports etc)
  • Medication list if appropriate

Workers Compensation & CTP:

  • Referral from Doctor

We will also need the following details as they become available:

  • Claim number
  • Insurer
  • Claims manager and address details of insurer
  • Date of injury
  • Employer details (not relevant to CTP)


  • Enhanced Primary Care (EPC) referral form
  • Medicare card


  • Dr referral
  • White or gold card

What do I wear?

Comfortable clothing is advised. We do, however, have gowns or shorts if needed.

Payments – EFTPOS – HI-CAPS

Payments can be made via HICAPS.


HICAPS is an electronic health claims and payments system, offering members of participating health funds the convenience of automatic claims processing, on the spot in the practice. Active Physiotherapy offers HICAPS and EFTPOS for your convenience.

Do you offer aged care or disability discounts?

Active Physiotherapy offers discounted fees for aged care & disability card holders (card will need to be provided)